I don’t see my worksite in the database. How do I request it? What do I do if I requested it and I don’t see it yet?
If you have searched for your worksite and didn’t find it in the app on the Add a Worksite page, you can request to have it added to the app database by tapping “Don’t see your facility?” and entering information into all of the fields. The more information we have the better, so that we can add your site quickly and accurately.
Since we’re currently in the process of revamping our database upload method, you may experience a delay in having your worksite uploaded. We appreciate your patience in this process and look forward to speeding it up as we continue improving!
Is NurseGrid available for users outside of the U.S.?
At this time, NurseGrid is currently only available in the United States due to the structure of our server support. Saying that, we look forward to the day when our products can support users outside of the United States and functionality is not limited to specific regions.
Why do I have to add a worksite to use NurseGrid?
We designed NurseGrid for all nurses and healthcare practitioners to require a worksite for several reasons, including:
- Allowing users to connect to their colleagues to facilitate swapping and giving away shifts
- Allowing users with multiple worksites to differentiate where they are working at a glance
- Keeping our database of worksites organized for all the staff that work at various healthcare organizations (we don't have the capacity in the database to add personal sites)
How do I enter charge shifts?
Head to the details screen of the worksite where you're charge trained in the "Me" tab. Once you select Edit and toggle the "Charge Trained" option, you will be able to specify charge shifts when adding new events to your schedule. Tap the toggle next to “Charge” so that it turns blue, which will enable you to enter charge shifts. Just make sure to tap "Done" to save your changes before you exit your worksite details.
Can my manager enter in the schedule for me and my colleagues?
Yes, they absolutely can with the NurseGrid Manager platform! NurseGrid manager is made specifically for managers to upload their schedule, push that schedule out to their staff, send out and approve open or call shifts, and approve swaps. It makes coordinating staff schedules and communicating with staff and managers a lot easier. You can email us for more information.
Can I add personal events to my NurseGrid calendar?
You can absolutely add personal events, meetings, education, and vacation days to NurseGrid! Tap the + sign on the main calendar page like you’re adding a shift. Then tap the Event Type cell, scroll down, and select one of the event types from the Personal or Other categories. You’ll be able to finish scheduling this event as you normally would a shift by selecting the time and tapping on the date(s) in the calendar below.
How do I add notes to my shifts and events?
You can easily add notes to a shift or event by tapping on an existing shift and then tapping on the “Notes” blank area on the event details screen. The keyboard will pop up and you’ll be able to add your notes into your event.
How do I add recurring events to my schedule?
While NurseGrid currently doesn’t have the option to set specific shifts or events to repeat at regular intervals, you can still add routine shifts easily by tapping multiple days on the calendar at the bottom of the Add Events screen, allowing you to enter your shifts for the rest of the year if you’d like!
Can I change the colors of my calendar based on my shift types instead of the worksite?
To help you see which worksite or department to go to for a given shift, NurseGrid uses different calendar colors to designate worksites and their departments where your shift is located. To help determine what shift you're working at a glance, your shifts will have a sun, sunset, or moon icon to denote the time of day for your shift.
Can I add multiple events on one day?
Yes, you absolutely can! Tap the + button each time to add an event, and in the Event Details screen, you’ll be able to tap any day you want in the calendar below (including days that already have other scheduled events). Days with multiple events scheduled will have an ellipsis (“…”) appear within their square on your calendar. Tap the ellipsis to see all of the events scheduled for that day.
How do I connect with colleagues in another department or facility?
You can search for colleagues and other nurse friends by navigating to the Colleagues tab and typing your colleague’s name in the search box. Once you find the colleague you want to connect with, tap the green + sign to request them as a colleague. A gray clock will appear next to their name while your colleague connection request is pending.
How can I see when my colleagues work?
You can view your colleague’s work shifts by navigating to their profile. From your menu, tap colleagues, tap on the colleague whose schedule you want to see, and their calendar will come up. Please note that only work shift events are visible between colleagues on NurseGrid and other event types remain private and only visible to the user (such as vacation and personal appointments).
I don't recognize someone who has joined my worksite. What should I do?
Please feel free to contact our customer support team! You can do this by emailing us or using the Report Suspicious Activity option at the bottom of your colleagues list. We can investigate from our end whether that person has a legitimate reason for joining your worksite or we can send out a warning message if needed.
I’m not a nurse. Can I still use NurseGrid?
NurseGrid was built by nurses for all kinds of healthcare workers including CNAs, LVNs, RTs, PAs, and more. While the app is called NurseGrid, we have tons of users who aren’t nurses that find the app valuable. We understand there are many different types of shift work out there, but healthcare professionals deserve a tool just for them. That means we limit NurseGrid use to healthcare workers.
When I logged in my information was gone! How can I get it back?
Don’t worry, your account is still safe! Please email us at firstname.lastname@example.org and we’ll help you recover your schedule.
How do I delete a duplicate account?
Click here to let us know about a duplicate account, and we’ll take care of it for you. Be sure to include the email associated with the duplicate account. Once we’ve deactivated your duplicate account, we’ll let you know so that you can use that email address again with your current account if you want.
How do I set my profile to private and what information does it affect?
Setting your profile to private hides your account and schedule from all other NurseGrid users. You won’t appear in any searches, and other NurseGrid users won’t be able to add you as a colleague or see your schedule. To set your profile to private, navigate to “Me,” then “Profile” and scroll down. Toggle on “Hide Profile” and select Save (or the checkmark) to save changes.
Can I delete old messages from the Messages tab?
One-to-one messages are automatically cleared after 30 days, and group messages will stay in your message inbox. Rebuilding the messaging feature is on our roadmap and we look forward to implementing more messaging features in the future.